Terms of Service

Nature of the service

The platform is a technical intermediary connecting users with independent, licensed home-care providers, and provides tools for managing the request, the medical review, payment and follow-up. The platform is not itself a medical care provider.

Licensing responsibility

The platform operator is responsible for obtaining the required licences from the competent health authorities (such as the Saudi Ministry of Health) to provide home-care and telemedicine services before the actual commercial launch.

User account

Users must provide accurate information when registering, keep their sign-in details confidential, and tell support at once if they suspect any unauthorised use of the account.

Requests and medical review

Every care request is reviewed by a specialist doctor before care providers are shortlisted. The platform does not guarantee that any request will be accepted, and may ask for more information or a remote consultation before completing the shortlist.

Payment and billing

Prices are shown clearly before payment, and payment is taken only after the user chooses a suitable care provider. Any discounts or special offers are subject to management approval.

Cancellation and refunds

Users may ask to cancel a request before the scheduled visits start, under the refund policy shown in their account; any visits already carried out are charged in part.

Limitation of liability

The platform is not liable for any harm resulting from inaccurate information provided by the user, or from services a care provider performed outside what was agreed through the platform.

Changes to these terms

These terms may be updated from time to time; users will be told of any material change by email or a notice on the platform.